HOW MUCH DOES IT COST TO SHIP MY ORDER?
- Italy €4,90 – Free over 150€
- Europe €8,90 – Free over €200
- Worldwide €12,90 – Free over €350
INTERNATIONAL DUTIES & TAXES
Customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Milan, Italy.
WHEN WILL MY ORDER ARRIVE?
It takes up to 10 business days to HAND MADE your piece, it is the beauty of our product and the unicity. Be patient, it is worth it! strives to process hand made purchases within 5 business days of receiving your order during business hours. Once ready Express shipping in Italy takes 24-36 hours. International shipping depends completely on the customs of the country we are shipping to but normally it does not take more than 5 days.
HOW CAN I TRACK MY ORDER?
A tracking number will be provided for all orders via e-mail once the package is sent.
HOW CAN I CHANGE MY ORDER?
We want you to be fully satisfied with every product that you purchase from us. If you chose the wrong size or you are not satisfied with a product that you have purchased, you may return it within 7 days of delivery for a free of charge exchange. Please note: personalized items cannot be returned.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We will happily replace the damaged item or reship you an item if you received something incorrectly.